Small bites, all day
The numbatEats up to 20,000 termites a day, one tiny bite at a time.
Numbat AIAnswers the repeat questions the moment they arrive, so they never pile up in your inbox.
Our name
Why Numbat? Because small questions add up.
A numbat eats up to 20,000 termites a day, one tiny bite at a time. Customer support looks a lot like that: hundreds of small, repeat questions that quietly eat your team's week. So we named our AI after the animal that's best at clearing them.
- 20,000termites a numbat can eat in a day
- 10 cmof sticky tongue, for reaching into narrow cracks
- By dayit forages in daylight, unlike most Australian animals
- 99%of its range lost by the 1970s. It's been fighting back ever since
Numbat AI
What a numbat taught us about support
We didn't just pick a cute animal. The way a numbat works is the way we wanted an AI support agent to work.
A nose for answers
The numbatSniffs out termite tunnels hidden just under the ground.
Numbat AIFinds the right answer in your website, help center and documents, and shows the page it used.
Gets into the corners
The numbatFlicks a sticky tongue about 10 cm long into narrow cracks in logs and leaf litter.
Numbat AIPulls out the details buried in long policies and old FAQs, like the exception on page four.
Works the day shift
The numbatForages in daylight, unlike most Australian animals.
Numbat AIWorks every shift. It answers at 2am, then hands the tricky ones to your team with the whole conversation.
Meet the real numbat
Small, striped and seriously good at its job
- The name
- “Numbat” is a Noongar word. The Noongar people are the traditional owners of south-west Western Australia.
- The look
- Rusty red fur, white stripes across its back, and a long, bushy tail.
- The diet
- Termites, and almost nothing else: 15,000 to 20,000 of them a day.
- The method
- It sniffs out termite tunnels just under the ground, then reaches in with its long tongue.
- The routine
- Out foraging by day, then sheltering at night in hollow logs, tree hollows and burrows.
- The honour
- Western Australia’s state animal emblem.
A comeback story
Nearly gone, now fighting back
By the 1970s, numbats had disappeared from 99% of the places they once lived. Land clearing took their woodlands, and introduced foxes and feral cats hunted them.
Since then, conservation groups have controlled predators, bred numbats at Perth Zoo, and released them into protected homes. They're still threatened, so if you like the name as much as we do, here's where to help.
Facts from WWF-Australia and Perth Zoo.
Put a numbat on your site.
Numbat AI clears the small questions all day and hands the hard ones to your team. Try it free for 14 days.